{"id":6510,"date":"2026-09-03T11:08:16","date_gmt":"2026-09-03T09:08:16","guid":{"rendered":"https:\/\/www.muparo.ch\/droit-de-retractation\/"},"modified":"2026-09-03T11:08:16","modified_gmt":"2026-09-03T09:08:16","slug":"droit-de-retractation","status":"publish","type":"page","link":"https:\/\/www.muparo.ch\/fr\/droit-de-retractation\/","title":{"rendered":"Droit de r\u00e9tractation"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Si vous \u00eates consommateur, c&rsquo;est-\u00e0-dire si vous effectuez l&rsquo;achat \/ l&rsquo;acte juridique \u00e0 des fins qui ne rel\u00e8vent principalement ni de votre activit\u00e9 commerciale ni de votre activit\u00e9 professionnelle ind\u00e9pendante, vous disposez d&rsquo;un droit de r\u00e9tractation conform\u00e9ment aux dispositions suivantes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Droit de r\u00e9tractation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vous avez le droit de vous r\u00e9tracter du pr\u00e9sent contrat sans donner de motif dans un d\u00e9lai de quatorze jours. Le d\u00e9lai de r\u00e9tractation expire quatorze jours apr\u00e8s le jour o\u00f9 vous-m\u00eame, ou un tiers autre que le transporteur et d\u00e9sign\u00e9 par vous, prenez physiquement possession des biens. Pour exercer votre droit de r\u00e9tractation, vous devez nous<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9nom :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nom :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Entreprise :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Adresse :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">E-mail :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">notifier votre d\u00e9cision de r\u00e9tractation du pr\u00e9sent contrat au moyen d&rsquo;une d\u00e9claration d\u00e9nu\u00e9e d&rsquo;ambigu\u00eft\u00e9 (par exemple une lettre envoy\u00e9e par la poste ou un e-mail). Pour que le d\u00e9lai de r\u00e9tractation soit respect\u00e9, il suffit que vous transmettiez votre communication relative \u00e0 l&rsquo;exercice du droit de r\u00e9tractation avant l&rsquo;expiration du d\u00e9lai de r\u00e9tractation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Effets de la r\u00e9tractation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En cas de r\u00e9tractation de votre part du pr\u00e9sent contrat, nous vous rembourserons tous les paiements re\u00e7us de vous, y compris les frais de livraison (\u00e0 l&rsquo;exception des frais suppl\u00e9mentaires d\u00e9coulant du fait que vous avez choisi, le cas \u00e9ch\u00e9ant, un mode de livraison autre que le mode de livraison standard le moins co\u00fbteux propos\u00e9 par nous), sans retard excessif et, en tout \u00e9tat de cause, au plus tard quatorze jours \u00e0 compter du jour o\u00f9 nous sommes inform\u00e9s de votre d\u00e9cision de r\u00e9tractation du pr\u00e9sent contrat. Nous proc\u00e9derons au remboursement en utilisant le m\u00eame moyen de paiement que celui que vous aurez utilis\u00e9 pour la transaction initiale, sauf si vous convenez express\u00e9ment d&rsquo;un moyen diff\u00e9rent ; en tout \u00e9tat de cause, ce remboursement n&rsquo;occasionnera pas de frais pour vous. Nous pouvons diff\u00e9rer le remboursement jusqu&rsquo;\u00e0 ce que nous ayons re\u00e7u les biens en retour ou jusqu&rsquo;\u00e0 ce que vous ayez fourni une preuve d&rsquo;exp\u00e9dition des biens, la date retenue \u00e9tant celle du premier de ces faits.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous devrez nous renvoyer ou nous rendre les biens sans retard excessif et, en tout \u00e9tat de cause, au plus tard quatorze jours apr\u00e8s que vous nous aurez communiqu\u00e9 votre d\u00e9cision de r\u00e9tractation du pr\u00e9sent contrat. Ce d\u00e9lai est r\u00e9put\u00e9 respect\u00e9 si vous renvoyez les biens avant l&rsquo;expiration du d\u00e9lai de quatorze jours. Vous devrez prendre en charge les frais directs de renvoi des biens. Votre responsabilit\u00e9 n&rsquo;est engag\u00e9e qu&rsquo;\u00e0 l&rsquo;\u00e9gard de la d\u00e9pr\u00e9ciation des biens r\u00e9sultant de manipulations autres que celles n\u00e9cessaires pour \u00e9tablir la nature, les caract\u00e9ristiques et le bon fonctionnement de ces biens.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Fin de l&rsquo;information sur le droit de r\u00e9tractation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le droit de r\u00e9tractation ne s&rsquo;applique pas \u00e0 la livraison de biens qui ne sont pas pr\u00e9fabriqu\u00e9s et dont la fabrication repose sur un choix ou une d\u00e9cision individuelle du consommateur, ou qui sont clairement adapt\u00e9s aux besoins personnels du consommateur (par exemple des t-shirts avec votre photo et votre nom), ni \u00e0 la livraison de biens scell\u00e9s qui ne peuvent \u00eatre renvoy\u00e9s pour des raisons de protection de la sant\u00e9 ou d&rsquo;hygi\u00e8ne et dont le sceau a \u00e9t\u00e9 retir\u00e9 apr\u00e8s la livraison.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Veuillez \u00e9viter tout dommage et toute salissure. Veuillez nous renvoyer la marchandise, si possible dans son emballage d&rsquo;origine, avec tous les accessoires et tous les \u00e9l\u00e9ments d&#8217;emballage. Utilisez le cas \u00e9ch\u00e9ant un suremballage de protection. Si vous ne poss\u00e9dez plus l&#8217;emballage d&rsquo;origine, veuillez assurer une protection suffisante contre les dommages de transport au moyen d&rsquo;un emballage appropri\u00e9, afin d&rsquo;\u00e9viter toute demande de dommages-int\u00e9r\u00eats pour des dommages r\u00e9sultant d&rsquo;un emballage insuffisant.<\/p>\n","protected":false},"excerpt":{"rendered":"<p class=\"wp-block-paragraph\">Si vous \u00eates consommateur, c&rsquo;est-\u00e0-dire si vous effectuez l&rsquo;achat \/ l&rsquo;acte juridique \u00e0 des fins qui ne rel\u00e8vent principalement ni de votre activit\u00e9 commerciale ni de votre activit\u00e9 professionnelle ind\u00e9pendante, vous disposez d&rsquo;un droit de r\u00e9tractation conform\u00e9ment aux dispositions suivantes.<\/p>\n<p>Droit de r\u00e9tractation<\/p>\n<p class=\"wp-block-paragraph\">Vous avez le droit de vous r\u00e9tracter du pr\u00e9sent contrat sans donner de motif dans un d\u00e9lai de quatorze jours. Le d\u00e9lai de r\u00e9tractation expire quatorze jours &#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-6510","page","type-page","status-publish","hentry"],"permalink_manager":null,"_links":{"self":[{"href":"https:\/\/www.muparo.ch\/fr\/wp-json\/wp\/v2\/pages\/6510","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.muparo.ch\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.muparo.ch\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.muparo.ch\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.muparo.ch\/fr\/wp-json\/wp\/v2\/comments?post=6510"}],"version-history":[{"count":0,"href":"https:\/\/www.muparo.ch\/fr\/wp-json\/wp\/v2\/pages\/6510\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.muparo.ch\/fr\/wp-json\/wp\/v2\/media?parent=6510"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}